Peeka (Pika)
Frequently Asked Questions (FAQ)
General App Usage
Q: What is Peeka?
A: Peeka is a platform that connects buyers, vendors, and delivery agents. Whether you’re shopping for food, fashion, or gadgets, Peeka brings it to your doorstep in minutes. Vendors can sell easily through our digital storefronts, while delivery agents earn by handling safe and fast deliveries.
Q: Is the app free to use, or are there any fees involved?
A: You can download the app from the Apple App Store or Google Play Store. Simply search for Peeka, tap “Install,” and follow the on-screen instructions.
Q: How is Peeka different from other apps?
A: Unlike other platforms, Peeka is built around community. We help vendors sell across multiple touchpoints (online store, social media, or local markets), give buyers a personalized shopping experience, and support delivery agents with fair earnings and rewards.
Q: Where is Peeka available?
A: We currently operate across Lagos and are expanding to other Nigerian cities soon.
Q: How much does it cost to use Peeka?
A: For buyers, Peeka is free — you only pay for what you order and the delivery fee. For vendors, we charge a 12.5% + ₦100 commission per sale (capped at ₦5000). For delivery agents, there’s no registration fee — you earn from every trip.
For Buyers
Q: How do I place an order?
A: Simply browse through Peeka’s marketplace or a vendor’s store link, add items to your cart, and checkout. Your order will be processed and assigned to a nearby delivery agent.
Q: How fast will my order arrive?
A: Most orders are delivered within minutes, depending on your location and the vendor.
Q: Can I track my delivery?
A: Yes, you can see the real-time location of your delivery agent and estimated arrival time.
Q: What if my order is delayed or doesn’t arrive?
A: You can contact support directly in the app. Peeka also verifies vendors and delivery agents to minimize risks.
For Vendors
Q: How do I start selling on Peeka?
A: Vendors can set up a free digital storefront on Peeka. If you already have a website or sell on social media, you can connect with Peeka’s Delivery API to handle your logistics.
Q: What products can I sell?
A: Food, fashion, gadgets, beauty, and more. As long as it’s legal and safe, you can sell it on Peeka.
Q: How do I get paid?
A: Payments go directly into your Peeka virtual account. You can withdraw to your bank account anytime.
Q: What is Trust Capital and how does it work?
A: Trust Capital is Peeka’s vendor support program. If you get an order above ₦20,000 (This is for vendors in known marketplaces), we can provide upfront funding so you can fulfill the order. Once the delivery is complete, Peeka recovers the loaned amount.
For Delivery Agents
Q: How do I become a delivery agent on Peeka?
A: Simply register on the Peeka app, upload your details, and provide a guarantor form. Once approved, you can start receiving delivery requests.
Q: How much can I earn as a delivery agent?
A: Delivery agents earn 85% of every delivery fee, while Peeka takes 15%. You can also earn bonuses like health support, vehicle repair assistance, and insurance when you meet performance goals.
Q: Do I need my own bike or vehicle?
A: Yes, you’ll need your own means of transportation (bike, car, or bicycle).
Q: What happens if a delivery agent runs off with a customer’s goods?
A: That’s why we require a guarantor form. It helps us trace the guarantor and ensure accountability.
Payments & Safety
Q: How do I pay for my orders?
A: You can pay online through your Peeka wallet, Paystack, or debit card.
Q: Is it safe to shop on Peeka?
A: Yes. Vendors are verified, delivery agents are vetted, and payments are secured.
Q: Can I get a refund?
A: Yes, refunds are handled on a case-by-case basis depending on Peeka’s resolution process.
